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Banquet Manager Duties And Responsibilities IELTS Reading General
Banquet Manager Duties And Responsibilities
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge and strictly abide by state liquor regulations, particularly those prohibiting service to minors and intoxicated persons.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Inspect all aspects of the outlet environment ensuring compliance with standards of cleanliness and order and ensure immediate rectification of deficiencies.
• Anticipate guest’s needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Resolve guest complaints, ensuring guest satisfaction.
• Ensure that each liquor bottle ordered is backed up by an exchange of an empty bottle of the same liquor.
• Monitor Happy Hour set-up and service, ensuring agreement to Hotel standards.
• Responsibility for the creation of cocktail menus and Update menu changes on the Point of sale (POS) terminal.
• Monitor and maintain cleanliness, sanitation and organisation of work areas.
• Coordinate music tapes and entertainment, ensuring correct volume and appropriateness to clientele.
• Establish par levels for supplies, liquor, beer, wine and equipment. Complete requisitions to replenish shortages or additional items needed.
• Responsibility for all beverage purchases, inventories and stock levels.
• Regularly check storage areas for proper supplies, organisation and cleanliness.
• Review sales and beverage costs for previous day; resolve discrepancies with Accounting. Track actual against budget.
• Conduct pre-shift meeting with staff and review all information pertinent to the day’s business.
• Inspect grooming and attire of staff; rectify any deficiencies.
• Inspect, plan and ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective personnel.
• Prepare weekly work schedules in accordance with staffing guidelines and labour forecasts. Adjust schedules throughout the week to meet the business demands.
• Ensure that staff report to work as scheduled. Document any deviations.
Must be able to communicate in English (writing and speaking); knowledge of any other languages would be advantageous. Broad understanding of tight stock management procedures; a target orientated individual with the ability to work to set deadlines.
Graduates bachelor degree and/or diploma in hotel or other related field; experience and proficiency in MS office, Point of Sales, Inventory and store programs.
Previous experience in similar Job role or three to five years management experience in large up-scale hotel / restaurant preferred.
Choose ONE WORD ONLY from the text to fill In the blanks in the passage below:
The Banquet Manager has a number of duties and responsibilities. Before starting his day at work, he should (15) ________________ all that is known about what to expect during the day’s work with his staff. There are certain rules and regulations pertaining to alcohol and he should (16) ________________ by them. As and if and when any guest has reason to find fault, he should be able to take care of the guest’s concern to the (17) ________________ of the guest.
Since the volume of work may vary from day to day, he should (18) ________________ the duties of staff appropriately. If any of his staff members do not come to work, he should take note and (19) ________________ the same. If he is able to speak Punjabi, it will be (20) ________________ .
Read the text below and answer Questions 21 – 27.
Instructions for Completing Manual Time Sheets
All part-time employees must use web time entry when recording and submitting hours worked. If an employee is unable to access web time entry and has been unsuccessful in resolving the issue with the payroll department, or has missed the web time entry deadline, he or she may use the manual (paper) time sheet titled “B0-029 Payroll Part-Time Hourly Time Sheet” and follow the instructions below. .
1. Access a manual (paper) timesheet online at http://www.fsw.edu/payroll/forms
2. Complete the following information: a. Enter your Banner ID Number (available on your Connect Card) b. Enter your legal name (First Name, Last Name) c. Choose the “Pay Beginning Date” by clicking to the right to show the drop down feature. Scroll down and click on the correct date. This will automatically generate the days and dates for the pay period d. Check to make sure the pay period begins on the correct day/date and ends on the correct day/date.
3. Hours Worked Enter the total number of hours physically worked each day rounded to the nearest quarter hour. Do not include any lunch breaks, holidays or any other time away from work. Peak Partners are required to complete In/Out times, the electronic time sheet will calculate and enter your hours each day. The electronic time sheets will also sum the “Grand Totals for this Pay Period”. If you do not have access to a computer a paper copy can be used. You will need to enter in the correct information for each day worked and total the time sheet.
4. Additional Hours to be Paid a. Holiday Pay: An regular part-time employees are eligible for holiday pay. Temporary employees are not eligible for holiday pay. Examples of temporary employees are student assistants, work study and peak partners. Holiday pay for eligible employees will only be paid if the employee was normally scheduled to work on that day and for only the hours scheduled to work. I. Ex. John Smith is scheduled to work five (5) hours on Christmas Day. Christmas Day is designated as a college holiday in 2008. John Smith will received five (5) hours of holiday pay.
5. Required Signatures: Both the employee and the supervisor must sign/approve the time sheet. It is the supervisor’s responsibility to verify the hours and calculations prior to signing the time sheet.
6. Payroll Schedule: Time sheets must be turned into the payroll office by the posted deadlines. Any time sheets received after the deadline could result in non-payment for that pay period. If this occurs, the employee will receive payment on the next scheduled pay cycle. To access the current payroll schedule, go to http://www.fsw.edu/oayroll/forms, and then click on Payroll Calendar.
7. Corrections to Time Sheets: Any corrections or changes to time sheets must be recorded on a new time sheet and marked “AMENDED” with the original pay beginning date. The corrected time sheet must again be signed and approved by the employee and supervisor.
Do the following statements agree with the information given in the text? In boxes on your answer sheet, write
TRUE – if the statement agrees with the information
FALSE – if the statement contradicts the information
NOT GIVEN – if there is no information on this.
21. All part — time employees are required to fill in manual time sheets.
22. Nick names should not be entered on time sheets.
23. Any hours spent in the office but for meal breaks should not be included.
24. Payment for working on holidays will be based upon the total hours worked.
25. Time sheets must be submitted on time, otherwise payment for that time period will lapse.
26. If an employee is unsuccessful in resolving any issue with the payroll department, he should contact his supervisor.
27. All time sheets are required to be validated and signed by the supervisor.
Banquet Manager Duties And Responsibilities IELTS Reading Answers
26. NOT GIVEN